Southern Water provides water and wastewater services for Kent, Sussex, Hampshire and the Isle of Wight, supplying more than 1 million households covering a total of 10,530km².
Comprehensive Audit and Retro Fit Programme
Southern Water asked us to implement a comprehensive audit and retro fit programme for homes (with meters), businesses, schools and communities in the Southern Water area.
Southern Water supplied raw customer data for us to organise and feed into our in-house call centre where a dedicated team book appointments in geographical zones.
A team of engineers was recruited specifically for the 28,000 domestic audits while engineers from our existing network were tasked with the businesses, schools and communities.
A bespoke survey and calculator app was developed as well as a training programme to ensure that the focus was heavily on customer engagement and behavioural change as well as installing water saving products.
As the programme developed a water butt scheme was added, offering customers a heavily discounted water butt including installation.
The project commenced November 2015 and has been extremely well received by Southern Water customers. The end-to-end programme from acquisition to delivery has proven to be very successful. The figures detailed below are for the first 6 months: