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Severn Trent Water Non-Household Water Efficiency Programme

Aqualogic turns warm non-household leads from Severn Trent Water into site audits, immediate fixes and planned remedial work. Across two phases, 906 audits and 458 installations or repairs are saving an estimated 813,000 litres a day.

Severn Trent Water logo

CLIENT

Severn Trent Water

Aqualogic plumber auditing a commercial washroom with a tablet
THE RESULTS 

906Site audits completed

458Installations or repairs completed

812,974Litres a day estimated saving

296.7mLitres a year estimated saving

THE CONTEXT 

Every site is different

The programme covers manufacturing sites, education sites, sports facilities, hotels, leisure sites and other commercial premises. Each varies in size, operating hours, water use and the condition of its fittings.

THE CHALLENGE 

From warm lead to measurable saving

Severn Trent Water needed a structured way to convert warm leads into completed audits, water-saving work and measurable reductions in use. Each site needed a detailed assessment, quick fixes on the first visit and a clear, evidenced route for larger remedial work.

our approach 

Audit, report, approve, return

Severn Trent Water passes each lead to Aqualogic. We contact the customer, confirm the site details and book the first visit.

An Aqualogic plumber audits the site and completes any installations or repairs that can be done there and then. We then produce a site report covering operating patterns, flow rates, fittings, leaks, work completed, recommendations and estimated savings.

Once the report is approved, we return to complete the agreed work. Power BI dashboards track every stage, from leads and bookings to conversion, remedial visits and savings.

PROGRAMME AT A GLANCE 

The programme at a glance

Client 
Severn Trent Water
Customers 
Non-household sites
Phase 1 
April 2025 to March 2026: 600 audits, 313 installations or repairs
Phase 2 
April to September 2026: 306 audits, 145 installations or repairs
Conversion 
Around 50.6% of audits led to an installation or repair
Response 
92% of customers contacted within 15 working days (Phase 2)
How the severn trent water non household water efficiency programme worked, with key figures
what this proves 

A controlled route from lead to saving

Phase 1 is saving an estimated 551,433 litres a day, around 201.3 million litres a year. Phase 2 work completed by September 2026 is saving a further 261,541 litres a day, around 95.5 million litres a year, with 18 more sites awaiting a second visit.

The first visit gives a clear picture of how each site uses water and delivers quick wins. The report gives Severn Trent Water the evidence to approve further work, and the second visit completes it.

In Phase 2, 86% of identified leaking toilets were repaired during the audit or referral process.

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