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Southern Water Domestic Audits

December 6, 2016
Dwr Cymru Welsh Water Meterlogic
December 6, 2016
Washroom Solutions
September 8, 2016

The Client

Southern Water


Southern Water provides water and wastewater services for Kent, Sussex, Hampshire and the Isle of Wight, supplying more than 1 million households covering a total of 10,530km².

The Brief

Comprehensive Audit and Retro Fit Programme


Southern Water asked us to implement a comprehensive audit and retro fit programme for homes (with meters), businesses, schools and communities in the Southern Water area.

Implementation

Southern Water supplied raw customer data for us to organise and feed into our in-house call centre where a dedicated team book appointments in geographical zones.

A team of engineers was recruited specifically for the 28,000 domestic audits while engineers from our existing network were tasked with the businesses, schools and communities.

A bespoke survey and calculator app was developed as well as a training programme to ensure that the focus was heavily on customer engagement and behavioural change as well as installing water saving products.

As the programme developed a water butt scheme was added, offering customers a heavily discounted water butt including installation.

Key Aspects

Geographic Zones

The focus was on the 4 main water stressed areas of the Southern Water area as well as customers who may have financial or affordability issues.

Products

A range of products was agreed specifically for the toilet, taps and shower. For non domestic properties the list includes urinals as well.

Branding

All engineers have Southern Water ID as well as heavily branded uniforms and a branded vehicle.

Schools

School visits are timed to work together with the Education Team, who will run an educational programme in sync with the Aqualogic visit.

Results

The project commenced November 2015 and has been extremely well received by Southern Water customers. The end-to-end programme from acquisition to delivery has proven to be very successful. The figures detailed below are for the first 6 months:

Contact our sales team if you feel that your company and/or customers would benefit from our water saving domestic audits.

6000 Customers Spoken To
2272 Appointments Booked
17% Water Saving
28 litres Daily PCC Reduction
99% Overall Satisfaction Score